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Frequently asked questions

17 answers about your stay, amenities and booking

We've collected the questions we hear most often before booking. Can't find your answer? Write or call and we'll get back to you within a few hours. Want to see more? Check cabin availability and current dates, discover the on-site amenities or plan your trips around the Pieniny mountains.

Amenities

  • Is there a pool on site, and when can I use it?

    Yes, there's a general-access, heated outdoor pool on site, open seasonally from May 1 to October 31. Separately, Cabin No. 10 has its own private counter-current pool, available exclusively to guests of that cabin, not to other resort guests.

  • Is there a sauna, jacuzzi, and salt cave?

    The general-access barrel sauna runs year-round and can be used by all resort guests. The salt cave and a second, private sauna are amenities exclusive to Cabin No. 10, and Cabin No. 1 has a private terrace jacuzzi with a fireplace. None of these are available to guests of the other 8 cabins (No. 2-9).

  • Is the resort accessible for guests with disabilities?

    Yes, some cabins are adapted for guests with disabilities - let us know about this need when sending your booking inquiry, and we'll select the right cabin for you.

  • Is there fast internet at the resort, good enough for remote work too?

    Yes, the whole resort has fast Starlink satellite internet - a stable signal regardless of weather or time of year, available in every cabin. It's convenient not just for an evening of movies, but also for remote work or a workation with a view of the Pieniny.

Your stay

  • What's parking like, and is it safe for children?

    Each cabin has 2 free parking spaces. The whole resort grounds are fenced and monitored 24 hours a day, there's also a playground, and the beach on Lake Czorsztyn is about 300 m from the cabins, which makes the stay comfortable even with small children.

  • What time is check-in and check-out?

    Check-in is possible from 4 pm on the day of arrival, and check-out is by 10 am on the day of departure. Reception is open Monday to Friday from 8 am to 8 pm, and on weekends (Saturday-Sunday) from 10 am to 4 pm. Individual or express check-in is also possible on request - it's best to let us know in advance by phone or email.

  • How many people can the resort accommodate, and what types of cabins are there?

    The resort has 10 cabins: Cabin No. 1 (8 people, 90 m², 3 bedrooms, with a private terrace jacuzzi and fireplace), Cabins No. 2-9 (identical, 6 people each, 60 m², 2 bedrooms each), and the flagship Cabin No. 10 (10 people, 119 m², 4 bedrooms, with a private pool, sauna, and salt cave). In total, the whole resort sleeps up to 66 people.

  • Can I arrive earlier than 4 pm or stay longer after check-out?

    Standard check-in is from 4 pm, and check-out is by 10 am. An earlier arrival or a later check-out is possible by prior arrangement (it may involve an extra fee). Mention your request when sending your inquiry, or call or email us with enough notice - we'll do our best to accommodate you.

House rules

  • Can I bring a dog or cat?

    Yes, the resort accepts small pets, up to about 30 cm at the shoulder. It's worth confirming the details (number of pets, any fee) when sending your booking inquiry, by phone at +48 505 923 455 or by email at blackapart@interia.pl.

  • What are the rules on quiet hours, smoking, and alcohol?

    Quiet hours run from 10 pm to 6 am. Smoking is completely prohibited on the resort grounds (fine of PLN 500 for breaking the rule), and drinking alcohol in the pool area is banned (fine of PLN 1000). These rules apply to all guests, regardless of cabin.

Attractions

  • Can I rent an electric bike, and where can I ride it?

    There are 10 electric bicycles (e-bikes) available on site, roughly PLN 120 per day to rent - full pricing and the booking form are on the /rowery page. Leaving the resort, after about 300 m you'll reach the Velo Czorsztyn bike path, which connects to the Velo Dunajec trail heading toward Szczawnica.

  • What attractions are near the resort?

    Lake Czorsztyn with its beach is about 300 m from the resort, Zamek Dunajec Castle in Niedzica about 500 m, and Czorsztyn Castle about 12 km. Nearby ski resorts include Polana Sosny (lift) at 3 km and Czorsztyn-Ski on Mount Wdżar in Kluszkowce about 15 km, plus Terma Bania in Białka Tatrzańska about 20 km and rafting through the Dunajec Gorge about 15 km.

Groups

  • Can the whole resort be rented exclusively for a large group?

    Yes, the entire resort (all 10 cabins, up to 66 people) can be booked exclusively, which works well for corporate team-building events, family gatherings, or weddings. The group gets a dedicated stay coordinator, and the resort usually prepares a custom offer within 24 hours of the inquiry.

  • Are there discounts for groups, companies or longer stays?

    For bookings of several cabins or the whole resort (up to 66 people), we prepare an individual offer, often with a group discount. Longer stays (above the minimum nights) and corporate or team-building trips also qualify for a dedicated quote. Write or call us - we'll reply within 24h with a concrete proposal.

Booking

  • What extra charges apply during the stay?

    A guest above the cabin's listed capacity is an extra PLN 300 per night, an additional child's crib costs PLN 50 per night, and there's a one-time refundable deposit / final cleaning fee of PLN 200. The exact pricing for your stay (depending on the cabin and season) is sent after your inquiry.

  • Do I have to pay for the booking online right away?

    No. You submit the booking online and immediately receive a booking number - with no payment on the website. Confirming the dates requires a 30% deposit within 24 hours of making the booking, with the remaining amount due up to 14 days before arrival. The deposit is non-refundable in case of cancellation or no-show.

  • What are the cancellation terms and deposit refund conditions?

    The 30% deposit, paid within 24 hours of booking, is non-refundable in case of cancellation or no-show. The remaining amount is due no later than 14 days before arrival. In exceptional situations (e.g. illness), get in touch with us - we review these case by case. Please confirm the details when booking.

We base our FAQ answers on the daily experience of the Black Apart team - the operator of the resort in Niedzica. We regularly test the amenities, talk with our guests and update this information based on real stays in the Pieniny.

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